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Terms and Conditions
Last Updated: June 25, 2025
Welcome to BeKind AI, part of BeKind DEI & HR Consulting LLC (“BeKind”, “we”, “us”, or
“our”). These Terms and Conditions (“Terms”) govern your access to and use of the BeKind
AI platform and services. By accessing or using our services, you accept and agree to be
bound by these Terms. If you do not agree, do not use our services.
1. Modifications
We may update these Terms at any time. The latest version will always be posted on our
website. Continued use of the services constitutes acceptance.
2. Eligibility
You must be at least 18 years old and have the legal capacity to enter into these Terms.
3. Services
BeKind AI provides:
- AI-powered customer service integration
- Automation of repetitive responses
- Business performance intelligence tools
- Multilingual NLP agents
4. User Content
You retain ownership of content you submit. You grant BeKind a license to use it for service
delivery and compliance.
5. Account
You must create an account to use certain features. You are responsible for maintaining its
security.
6. Payments
Pricing, billing, and payment methods are detailed in service agreements or order forms.
7. Third-Party Services
BeKind may integrate tools from providers like OpenAI or Google. We are not responsible
for third-party service failures.
8. Prohibited Use
Do not:
- Use our platform for illegal activities
- Infringe on IP rights
- Submit harmful or fraudulent content
9. Intellectual Property
BeKind and its licensors retain all rights to platform content and software.
10. Termination
We may suspend or terminate access if you violate these Terms.
11. Disclaimer
The information provided on this website is for general informational purposes only.
BeKind AI as part of Bekind DEI & HR Consulting LLC makes no guarantees regarding
outcomes or performance improvements.
Our platform is provided “as is.” We make no guarantees regarding uptime, accuracy, or
error-free performance.
Our AI-based tools assist, but do not replace, human decision-making. We are not liable for
any decisions made based on our services or website content.
12. Limitation of Liability
BeKind shall not be liable for indirect or incidental damages. Our maximum liability is
limited to the amount paid in the last 12 months.
13. Indemnification
You agree to indemnify BeKind for claims resulting from your misuse of the services.
14. Governing Law
These Terms are governed by Texas law. Disputes will be resolved in Harris County courts.
15. Contact
BeKind DEI & HR Consulting LLC
Spring, Texas, USA
Email: support@bekind-ai.com
Data Processing Addendum (DPA)
Effective Date: June 25, 2025
Parties:
• Processor: BeKind AI part of DEI & HR Consulting LLC (“BeKind”)
• Controller: Any customer using BeKind AI services
1. Purpose
This DPA outlines the roles, responsibilities, and legal obligations of both parties under
applicable data protection laws including the GDPR, U.S. state privacy laws (e.g., CCPA),
and Colombian Law 1581 of 2012.
2. Definitions
• Controller: Entity that determines purpose and means of processing.
• Processor: BeKind AI processes personal data on behalf of the Controller.
• Personal Data: Information relating to an identifiable individual.
• Processing: Collection, storage, analysis, transfer, and deletion of personal data.
3. Scope of Processing
BeKind will process data such as:
• Contact data, chats, usage logs
• Customer support conversations
• Interaction metadata
Only for the purpose of delivering services and customer support.
4. Sub-processors
We may engage third-party sub-processors (e.g., OpenAI, Google Cloud) under strict
confidentiality and security obligations. A list can be provided upon request.
5. International Transfers
Data may be processed in the U.S. and Colombia. When required, we rely on Standard
Contractual Clauses (SCCs) or similar mechanisms.
6. Security Measures
BeKind uses encryption, access controls, firewalls, and secure infrastructure to protect
personal data.
7. Data Subject Rights
We will support you in fulfilling data subject requests, including:
• Access
• Rectification
• Erasure
• Restriction
• Objection
8. Data Breach Notification
In the event of a breach, we will notify the Controller without undue delay with relevant
details.
9. Retention and Deletion
We will delete or return all data upon request or termination of services unless otherwise
required by law.
10. Governing Law
This DPA is governed by the laws of the State of Texas and, where applicable, Colombian
law.
Contact:
Mail: support@bekind-ai.com
Spring, Texas, USA
Accessibility Statement (English)
Effective Date: June 25, 2025
BeKind DEI & HR Consulting LLC (doing business as BeKind AI) is committed to ensuring
digital accessibility for all users, including people with disabilities. We strive to continually
improve the user experience for everyone and apply the relevant accessibility standards to
the best of our ability.
Our Commitment
We aim to make our website and digital services accessible and usable for people with a
diverse range of abilities, including users who rely on assistive technologies such as screen
readers, screen magnifiers, speech recognition software, and keyboard navigation.
Accessibility Standards
Our website is designed to conform with the Web Content Accessibility Guidelines
(WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These
standards ensure that digital content is perceivable, operable, understandable, and robust.
Key Accessibility Features
We have implemented the following features to support accessibility:
• Semantic HTML5 and proper ARIA labels
• Sufficient color contrast and scalable text
• Keyboard navigability throughout the site
• Descriptive alt text for images
• Skip navigation links and landmarks
• Responsiveness across devices and screen readers
Continuous Improvements
We conduct regular audits, both automated and manual, to identify and resolve
accessibility issues. Feedback from users is welcomed and actively used to improve
accessibility.
Third-Party Content
While we strive to ensure all embedded or linked third-party services (such as chatbots,
forms, or analytics) are accessible, we cannot guarantee full compliance for platforms we
do not control. We monitor and work with vendors to enhance compatibility.
Requesting Accommodations or Reporting Barriers
If you experience any accessibility barriers or would like to request accessible formats of
our content, please contact us:
Email: support@bekind-ai.com
Address: Spring, Texas, USA
We aim to respond to all accessibility requests within 5 business days.
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